Shipping Policy

• Orders for the user are shipped through registered domestic courier companies and/or speed post only.
• Orders will be delivered within 4-7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation.
• Delivery of the shipment is subject to courier company / post office norms.
• Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority.
• Delivery of all orders will be made to the address provided by the buyer at the time of purchase.
• Delivery of our services will be confirmed on your email ID as specified at the time of registration.
• If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case may be), the same is not refundable.

Return Policy

• We offer refund/exchange within the first 5 days from the date of your purchase.
• If 5 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.
• To be eligible for a return or exchange:
  1. The purchased item should be unused and in the same condition as you received it.
  2. The item must have original packaging.
  3. Items purchased on sale may not be eligible for return/exchange.
• Only items found defective or damaged are replaced based on an exchange request.
• Certain categories of products/items are exempted from returns or refunds; these will be identified at the time of purchase.
• For accepted exchange/return requests:
  1. Once your returned product/item is received and inspected, we will notify you via email about the receipt.
  2. If approved after quality check, the exchanged products will be delivered to you within 4-7 days.
• For returns, please contact us via email (care(at)rhcart.in) or WhatsApp for assistance.