Cancellation and Refund Policy
Thank you for shopping with RH Cart. We strive to provide you with the best shopping experience and customer satisfaction. This Cancellation and Refund Policy outlines the rules and procedures for returning or exchanging products purchased from our website. Please read this policy carefully before initiating a return or exchange.
Returns and Exchanges
Eligibility
- We accept exchanges on eligible products.
- For return of damaged product unboxing video is must.
- No return only product exchange is available for damaged products.
Eligible Products
Products eligible for return or exchange must be in their original condition, unused, and with all original tags and packaging intact.
Contact Us
You can initiate a return or exchange by contacting us through email or by reaching out to our customer support team.
Providing Information
When contacting us, please provide the following information
- Your full name
- Order number
- Reason for return or exchange
- Product(s) you wish to return or exchange
- Images of returning or exchanging products.
Return Authorization
After reviewing your request, we will provide you with a return or exchange process.
Shipping
You will be responsible for the shipping costs associated with returning the product(s) unless the return/exchange is due to an error on our part or a defective product.
Refund Processing Time
Processing Time
We aim to process refunds within 7 days from the date we receive the returned product(s).
Refund Method
Refunds will be processed using the original payment method used during the purchase.
Contact Us
If you have any questions or need further assistance regarding our cancellation and refund policy, please contact us.
Please note that this Cancellation and Refund Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.
By making a purchase on the RH Cart website, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.